FAQ

Qiryna is a dedicated support platform for your academic and professional journey abroad. We accompany you across four complementary areas: integration into schools abroad, foreign language learning through video sessions, accommodation search in your study destination, and personal profiling through assessment tests. Our mission: widen your world. <\/p>"},{"question":"2. How do I create a Qiryna account?","answer":"

Creating an account is free and takes less than two minutes. Click \"Sign up\", enter your name, email address, and a secure password. You will immediately receive a confirmation email to activate your account. Once logged in, you can access your personal dashboard and explore all sections of the platform. <\/p>"},{"question":"3. How does the support for joining a school abroad work?","answer":"

You choose the school you are interested in from our catalog of school profiles, then subscribe to a support package that matches your needs. Our team then guides you step by step through the preparation of your application: required documents, administrative procedures, deadlines, and interview preparation. Our goal is to maximize your chances of admission and help you avoid common pitfalls. <\/p>"},{"question":"4. How do foreign language courses work?","answer":"

You purchase a package that corresponds to a number of one-hour video sessions with a teacher. For example, a 10-session package gives you 10 hours of one-on-one lessons. You schedule your own sessions in your Qiryna calendar, at the pace that suits you, choosing from the available time slots with your teachers. <\/p>"},{"question":"5. Which languages can I learn on Qiryna?","answer":"

We currently offer several languages, including French, English, and Chinese, with more languages being added. For each language, you can choose your starting level (beginner, intermediate, advanced) and discuss your goals with your teacher from the very first session. <\/p>"},{"question":"6. What happens if I do not schedule my language sessions in time?","answer":"

Purchased sessions must be scheduled and used within 90 days from the date of purchase. After this period, any unscheduled sessions expire and can no longer be used. We send you several reminders before the deadline so that you are never caught by surprise. We recommend scheduling your first sessions as soon as you purchase a package, to settle into a steady learning routine. <\/p>"},{"question":"7. How does the accommodation support work?","answer":"

Once you have chosen your school, you can subscribe to our accommodation support package. We help you identify the type of housing that fits your situation and budget in your destination city: private apartment, shared housing, or student residence. We assist you in contacting landlords or agencies, preparing your rental application, and handling your arrival procedures on site. <\/p>"},{"question":"8. What is the Profiling module?","answer":"

The Profiling module offers in-depth assessment tests designed for various purposes: academic orientation, professional skills assessment, and HR evaluation. These tests are provided through our partnership with e-Testing, a French platform recognized for the quality of its assessments. You purchase the evaluation package that matches your needs, take the tests at your own pace, and receive your detailed results. <\/p>"},{"question":"9. How do payments work on Qiryna?","answer":"

All payments are secured through Stripe, a global leader in online payments. You can pay by credit card (Visa, Mastercard, American Express). Your banking information never passes through Qiryna's servers: it is processed directly and encrypted by Stripe. You receive an invoice by email after each purchase. <\/p>"},{"question":"10. Do video sessions take place directly on Qiryna?","answer":"

Yes, language sessions take place entirely within your Qiryna space, thanks to our native integration of Zoom. At the time of your session, simply click on the link in your calendar and the video session opens in your browser. No additional app to download. <\/p>"},{"question":"11. Is the platform available in multiple languages?","answer":"

Qiryna is fully available in French and English. You can change the display language at any time from your personal account. Additional interface languages will be added progressively, based on the needs of our community. <\/p>"},{"question":"12. How can I contact Qiryna support?","answer":"

You can reach us through several channels: via the messaging system integrated into your personal account, by email at contact@qiryna.com, or through the contact form on the Contact page. Our team usually responds within 24 to 48 business hours. <\/p>"},{"question":"13. Is my personal data protected?","answer":"